Coastal Contacts Reviews Customer Service

Coastal Contacts Inc. has completed a third-party analysis of certain procedures regarding the processing of contact lens sales orders to customers resident in the United States. The company hired Deloitte & Touche LLP to conduct specified procedures on 630 randomly selected sales orders. Their report is available on the Coastal website at http://www.coastalcontacts.com/press/APFinal.pdf.

The procedures were designed by the Company to assist it in evaluating internal controls in the sales order and shipping systems relative to the verification rules required by the Fairness to Contact Lens Consumers Act in the United States. Of the 630 sampled orders, approximately 99% complied with the procedures provided by the Company. Coastal is pleased with the results of the specified procedures review.

About Coastal Contacts:

With operations and distribution hubs in both North America and Europe,
Coastal is one of the largest and fastest growing vision care providers in the
world. The Company's large volume business combined with its cost effective
global operations enable it to offer replacement contact lenses to customers
worldwide at reduced prices, delivered quickly with strong customer service
follow-up. Coastal's direct to consumer model and single product focus combine
to create the distinct competitive advantage of a more efficient, customer-
focused model for worldwide contact lens distribution.

This news release contains certain forward-looking statements that
reflect the current views and/or expectations of Coastal with respect to its
performance, business and future events. Such statements are subject to a
number of risks, uncertainties and assumptions. Actual results and events may
vary significantly. Coastal does not undertake any obligation to release
publicly any revisions for updating any voluntary forward-looking statements.